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613-18-1-034-0023 PM/Repair Service Contract for GE OEC C-Arms (VA-17-900607) - Justification and Approval (J&A)

General Information

Document Type:FILE
Posted Date:Sep 15, 2017
Category: Maintenance, Repair and Rebuilding of Equipment
Set Aside:N/A

Contracting Office Address

Department of Veterans Affairs;VISN 5 Contract Satellite Office;510 Butler Avenue, Building 306A;Martinsburg WV 25405

Description

DESCRIPTION OF SERVICES: 1.Perform Preventive Maintenance and Repair on 3 GE-OEC C-Arms EE Numbers 42061, 49909, 50182 located at the VA Medical Center, Martinsburg, WV 25405. 2.The contractor shall provide an all-inclusive contract that includes the following services at no extra cost to the government: 24x7x365 Help Desk support to address questions and problems on an immediate, real-time basis On-site field service repair On-site field service maintenance Software updates Updates that fix an Assist defined functionality problem Virus protection updates Operating system patches Ongoing interface maintenance 3. The contractor shall provide diagnostic and resolution services that include the following: Diagnosis/root cause analysis Defined resolution approach: workaround or fix Operator instruction on actions to be taken on the customers end to correct the problem Correction of errors/defects in the programs Correction of configuration errors Correction of errors in the standard software through the sourcing, testing, and implementation of patches and service packs provided by software providers Correction of interfaces and custom reports Quality/training initiatives to increase operator knowledge and decrease the number of incoming incidents 4. All Test Equipment utilized must meet NIST and ISO 9001 standards. Technicians must provide proof of GE certification to provide calibration and repair services for proposed instruments before or upon arrival.

Original Point of Contact

POC Caitlin.hippensteel@va.govCNT VA245-17-P-1367DTD 092517

Place of Performance

Link: FBO.gov Permalink
Link: FBO.gov Permalink
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