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Option Final Bid - After Hours Answering Service

General Information

Document Type:MOD
Posted Date:Sep 01, 2017
Category: Automatic Data Processing and Telecommunication Services
Set Aside:N/A

Contracting Office Address

2015 4th St, Joint Base Lewis-McChord, WA 98433

Description

AMENDMENT NOTICE: This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. The solicitation number is UNAWRD-17-Q-2897 and is issued as an invitation for bids (IFB), unless otherwise indicated herein. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-95. The associated North American Industrial Classification System (NAICS) code for this procurement is 561421 with a small business size standard of $15.00M. This requirement is a [ Small Business ] set-aside and only qualified offerors may submit bids. The solicitation pricing on www.FedBid.com will start on the date this solicitation is posted and will end on 2017-09-08 14:00:00.0 Eastern Time or as otherwise displayed at www.FedBid.com. FOB Destination shall be Joint Base Lewis-McChord, WA 98433 The MICC Joint Base Lewis McChord requires the following items, Meet or Exceed, to the following: Base Period of Performance: 12/01/2017 - 11/30/2018 LI 001: After Hours Answering Service package. Primary purpose of the answering service is to take calls regarding facility maintenance requirements including but not limited to: water leaks, power outages, roof leaks, broken doors, no heat and many other related maintenance issues and respond according to prescribed procedures found in PWS Part 5., 12, Months; LI 002: After Hours Answering Service emails. Email daily report to the Public Works (PW) customer service desk by 0700 hours the following normal work day., 12, Months; LI 003: Additional Local Calls. Additional local phone calls in excess of the basic package service., 600, EA; LI 004: Contract Manpower Reporting (CMR), 1, EA; Option 1 Period of Performance: 12/01/2018 - 11/30/2019 LI 001: After Hours Answering Service package. Primary purpose of the answering service is to take calls regarding facility maintenance requirements including but not limited to: water leaks, power outages, roof leaks, broken doors, no heat and many other related maintenance issues and respond according to prescribed procedures found in PWS Part 5., 12, Months; LI 002: After Hours Answering Service emails. Email daily report to the Public Works (PW) customer service desk by 0700 hours the following normal work day., 12, Months; LI 003: Additional Local Calls. Additional local phone calls in excess of the basic package service., 600, EA; LI 004: Contract Manpower Reporting (CMR), 1, EA; Option 2 Period of Performance: 12/01/2019 - 11/30/2020 LI 001: After Hours Answering Service package. Primary purpose of the answering service is to take calls regarding facility maintenance requirements including but not limited to: water leaks, power outages, roof leaks, broken doors, no heat and many other related maintenance issues and respond according to prescribed procedures found in PWS Part 5., 12, Months; LI 002: After Hours Answering Service emails. Email daily report to the Public Works (PW) customer service desk by 0700 hours the following normal work day., 12, Months; LI 003: Additional Local Calls. Additional local phone calls in excess of the basic package service., 600, EA; LI 004: Contract Manpower Reporting (CMR), 1, EA; Option 3 Period of Performance: 12/01/2020 - 11/30/2021 LI 001: After Hours Answering Service package. Primary purpose of the answering service is to take calls regarding facility maintenance requirements including but not limited to: water leaks, power outages, roof leaks, broken doors, no heat and many other related maintenance issues and respond according to prescribed procedures found in PWS Part 5., 12, Months; LI 002: After Hours Answering Service emails. Email daily report to the Public Works (PW) customer service desk by 0700 hours the following normal work day., 12, Months; LI 003: Additional Local Calls. Additional local phone calls in excess of the basic package service., 600, EA; LI 004: Contract Manpower Reporting (CMR), 1, EA; Option 4 Period of Performance: 12/01/2021 - 11/30/2022 LI 001: After Hours Answering Service package. Primary purpose of the answering service is to take calls regarding facility maintenance requirements including but not limited to: water leaks, power outages, roof leaks, broken doors, no heat and many other related maintenance issues and respond according to prescribed procedures found in PWS Part 5., 12, Months; LI 002: After Hours Answering Service emails. Email daily report to the Public Works (PW) customer service desk by 0700 hours the following normal work day., 12, Months; LI 003: Additional Local Calls. Additional local phone calls in excess of the basic package service., 600, EA; LI 004: Contract Manpower Reporting (CMR), 1, EA; Solicitation and Buy Attachments ***Question Submission: Interested offerors must submit any questions concerning the solicitation at the earliest time possible to enable the Buyer to respond. Questions must be submitted by using the Submit a Question feature at www.fedbid.com. Questions not received within a reasonable time prior to close of the solicitation may not be considered.*** For this solicitation, MICC Joint Base Lewis McChord intends to document bids online to be facilitated by the third-party Marketplace, FedBid, Inc. FedBid has developed an online, anonymous, browser based application to document pricing. Offerors may submit bids during the specified period of time. MICC Joint Base Lewis McChord is taking this action in an effort to improve both vendor access and awareness of requests and the agencys ability to gather multiple, competed, real-time bids. All responsible Offerors that respond to this solicitation MUST submit the pricing portion of their bid using the online exchange located at www.FedBid.com. There is no cost to register, review procurement data or make a bid on www.FedBid.com. Offerors that are not currently registered to use www.FedBid.com should proceed to www.FedBid.com to complete their free registration. Offerors that require special considerations or assistance may contact the FedBid Helpdesk at 877-9FEDBID (877-933-3243) or via email at clientservices@fedbid.com. Offerors may not artificially manipulate the price of a transaction on www.FedBid.com by any means. It is unacceptable to place bad faith bids, to use decoys in the www.FedBid.com process or to collude with the intent or effect of hampering the competitive www.FedBid.com process. Should offerors require additional clarification, notify the point of contact or FedBid at 877-9FEDBID (877-933-3243) or clientservices@fedbid.com. Use of FedBid: Buyers and Sellers agree to conduct this transaction through FedBid in compliance with the FedBid Terms of Use. Failure to comply with the below terms and conditions may result in offer being determined as non-responsive. For solicitation with multiple CLINs, each individual CLIN shall be priced and submitted on FEDBID. Pricing for multiple CLINs shall not be aggregated into one line item. Quotes received without individually priced CLINs will be deemed non-responsive and will not be considered. CLINs with $0 dollar shall be identified as NO CHARGE. The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers: Ability to receive calls, keep a documented history and voice recordings of the calls, make calls in response, and communicate with customers over secure messaging over any military matter. In order to enhance the efficiency of the procurement process, the Government intends to evaluate only the lowest priced quote to determine if the quote is technically acceptable and whether the vendor has acceptable or neutral past performance. If the lowest priced quote is reasonably priced and technically acceptable and the vendor has acceptable or neutral past performance, the Government intends to make an award to that vendor and no other quote will be evaluated. If the lowest priced offer is not technically acceptable, the vendor does not have acceptable or neutral past performance, or both, then the Government will evaluate the second lowest priced quote for technical acceptability and acceptable or neutral past performance. This method will continue until the lowest priced, technically acceptable quote, by a vendor with acceptable or neutral past performance, is determined. Quotes will be evaluated based on price and technical acceptability. Quoter/Offeror certifies that the product quoted meets or exceeds all minimum requirements as stated in the Request for Quotes. In accordance with FAR 19.102(b), the small business size standard is applied by classifying the product or service being acquired in the industry whose definition, as found NAICS Manual, best describes the principal nature of the product or service being acquired. The NAICS code selected for this acquisition is (000000, DESCRIPTION) with an applicable small business size standard of ($Mil or # Employees). The Contracting Officer (KO) at Mission and Installation Contracting Command, Joint Base Lewis-McChord is the only person authorized to approve changes or modify any of the requirements under this solicitation, and notwithstanding anything contained elsewhere in this solicitation, the said authority remains solely with the KO. In the event the Contractor or contractor employee effects any such change at the direction of any person other than the KO, the change will be considered to have been without authority, and no adjustment will be made in the price of any subsequently awarded contract under the Changes clause or any other clause to cover any increase in costs incurred as a result thereof. If an interested party have complaints about this procurement, it is preferable that you first attempt to resolve those concerns with the responsible contracting officer. However, you can also officially protest to the contracting officer. Contract award or performance is suspended during the protest. To be timely, protests must be filed within the periods specified in FAR 33.103. If an interested party has complaints or want to file a protest it must be sent to the address below: Mission and Installation Contracting Command Chief, Supply and Small Services Branch BOX 339500, MS 19 JBLM, WA 98433-9500 Facsimile number 253-967-3844 If you have complaints about this procurement, it is preferable that you first attempt to resolve those concerns with the responsible contracting officer. However, you can also protest to Headquarters, AMC. The HQ, AMC-Level Protest Program is intended to encourage interested parties to seek resolution of their concerns within AMC as an Alternative Dispute Resolution forum, rather than filing a protest with the Government Accountability Office or other external forum. Contract award or performance is suspended during the protest to the same extent, and within the same time periods, as if filed at the GAO. The AMC protest decision goal is to resolve protests within 20 working days from filing. To be timely, protests must be filed within the periods specified in FAR 33.103. If you want to file a protest under the AMC-Level Protest Program, the protest must request resolution under that program and be sent to the address below. All other agency-level protests should be sent to the contracting officer for resolution. HQ Army Material Command Office of Command Counsel 9301 Chapek Rd, Room 2-1SE3401 Ft. Belvoir, VA 22060-5527 Facsimile number (703) 806-8866 or 8875 Packages sent by FedEx or UPS should be addressed to: [contract number] HQ Army Material Command Office of Command Counsel Room 2-1SE3401 1412 Jackson Loop Ft. Belvoir, VA 22060-5527 The AMC-Level Protest procedures are found at: http://www.amc.army.mil/pa/COMMANDCOUNSEL.asp. If internet access is not available, contact the contracting officer or HQ, AMC to obtain the AMC-Level Protest Procedures. Quotes MUST be valid for 30 days after Request for Quote/solicitation ôs closing date. Questions concerning this solicitation must be submitted at least 5 days prior to the established closing date to reasonably expect a response from the Government. Those questions not received within the proscribed date may not be considered. Contact ClientServices@FedBid.com or call 1-877-9FEDBID to address any questions for quotes utilizing FedBid. Quotes must be submitted per unit price. Multiple awards will not be made; therefore, quotes that cover less than all the items and quantities in this solicitation will be rejected and deemed non-responsive.

Original Point of Contact

POC Name: Client Services, Title: Client Services, Phone: 1.877.933.3243, Fax: 703.422.7822

Place of Performance

Address:
Joint Base Lewis-McChord, WA 98433
98433-9500,
Link: FBO.gov Permalink
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